Project Logistics Customer Excellence Specialist (m/f/d)

by dejobs.org

Luanda

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. **Your Role** The National Key Account Manager Consumer and Hi-Tech maintains a direct selling role with East Africa Cluster based key accounts in the Consumer Vertical: • Develops a mix of global and local accounts with a pre-defined portfolio by liaising with counterparts in other Regions, the Global industry champion and all business field stakeholders in East Africa Cluster. • Develops industry specific business development competence in East Africa Cluster. • Directly responsible for upselling and cross selling across all Kuehne+Nagel services on all accounts within the assigned Vertical and contributes overall knowledge and market intelligence **Your Responsibilities** + Develop industry specific business development competence in East Africa Cluster. + Retain and grow the value of the key customers in terms of:Overall turnover improvement,Opportunity development of all Kuehne +Nagel´s core services,Engagement of key customers in any of Kuehne+Nagel´s new product development effortsMaintain/grow profitability of key customers + Pro-active contribution to the regional monthly Key Account Manager calls. + Ensure the timely and successful delivery of our solutions according to customer needs and objectives, ensure all information related to the key customers is current and accurate in the Kuehne+Nagel Customer Relationship + Management system and that all visibility is maintained for the benefit of all stakeholders. + Operate as the lead point of contact for any and all matters specific to your customers, build and maintain strong, long-lasting customer relationships and liaise and meet with operations on customer’s requirements. + Identify service issues, initiate corrective action and ensure issues are resolved timeously, attend industry specific conferences and events. + Develop a trusted advisor relationship with key customer stakeholders, communicate clearly the progress of monthly/quarterly initiatives to relevant stakeholders. **Your Skills and Experiences** + Bachelors / First University Degree (Minimum) + Experience in a global, regional or national key account capacity, with a proven record of business development + Experience within the customer vertical + Supply chain management experience, including extensive understanding in 4PL. + International forwarding and logistics knowledge + Have operational experience in one of the core transportation modes being sold + Have conducted sales leadership workshops, whiteboard sessions with customers, or process review processes with global customers **Good Reasons to Join** Your work will have a direct influence on the future of logistics. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.